Returns & Exchanges

At Sucrerie, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on all unopened and unused products. If your order doesn't meet your expectations, our dedicated support team is here to ensure a smooth and sweet resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Label and Ship

  Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.